Privacy Policy

This Privacy Policy explains how ranistraola collects, uses, protects, and shares personal information when you use our website and consultation services. We are committed to protecting your privacy and handling your data responsibly in compliance with Australian privacy legislation.

Information We Collect

We collect information that you provide directly and information generated through your use of our website and services.

• Contact details including name, email address, phone number, and mailing address when you inquire about or schedule consultation services.
• Consultation preferences and property market interests you share during inquiries, booking processes, or actual consultation sessions with our analysts.
• Payment information when you purchase consultation services, processed securely through third-party payment processors who handle financial data directly.
• Technical information including IP address, browser type, device information, and website usage patterns collected automatically through cookies and similar technologies.

How We Use Information

We use collected information for legitimate business purposes related to providing and improving our consultation services.

• Delivering consultation services including scheduling sessions, preparing market analysis relevant to your interests, and communicating with you about appointments.
• Processing payments, maintaining accurate records, and handling administrative aspects of our client relationships and service delivery.
• Improving our website functionality, services, and user experience based on usage patterns and feedback from clients over time.
• Sending relevant information about property market developments, service updates, or educational content when you have opted to receive such communications.

Legal Basis for Processing

Under Australian privacy law and general data protection principles, we process personal information based on several legal grounds.

We process your personal data primarily to fulfill contractual obligations when you engage our consultation services. We also have legitimate business interests in improving our services and communicating with clients. For marketing communications, we rely on your consent, which you can withdraw at any time.

Information Sharing

We share personal information only in specific circumstances and never sell your data to third parties for their marketing purposes.

• With service providers who assist with business operations including payment processing, appointment scheduling, email communications, and website hosting. These providers are contractually obligated to protect your information and use it only for specified purposes.
• When required by Australian law, legal process, or government request, or when necessary to protect our rights and safety.
• With professional advisors including lawyers and accountants who need access to information to provide services to our business under confidentiality obligations.

Data Security Measures

We implement reasonable technical and organizational security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encryption for sensitive information during transmission, access controls limiting who can view personal data, and regular security assessments. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information held by our organization.

• Access your personal information we hold and request copies of data we have collected about you during our business relationship.
• Request correction of inaccurate or incomplete personal information, and we will take reasonable steps to correct data when appropriate.
• Request deletion of your personal information in certain circumstances, though we may need to retain some data for legal or legitimate business purposes.
• Opt out of marketing communications at any time while still receiving essential service-related messages about consultations you have scheduled.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance functionality and analyze usage patterns. Essential cookies enable basic site features, while optional analytics cookies help us understand how visitors interact with our website. You can manage cookie preferences through your browser settings or our cookie consent tool.

View Cookie Policy View Cookie Policy

Privacy Questions

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle personal information, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We will post updated versions on this page with a revised date. Significant changes will be communicated through email to clients who have provided contact information or through prominent website notices.